TM Forum Online Training and Certification

Official TM Forum Training and Certification is a critical supporting tool in helping its members continuously transform and succeed in the digital economy.

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TM Forum’s Business Process Framework Fundamentals course gives you a deep dive on one of the most well-known and widely-adopted standards in our industry to make the best use of all your business assets. Let us show you how TM Forum’s Business Process Framework can be used to support a range of business objectives — accurate scoping of projects, knowledge sharing, activity-based management, problem solving, and many more.. Click HERE for more details.  Read More

How to use the Business Process Framework for an agile digital business This course provides advance guidance for implementing the Business Process Framework within your organization, particularly as part of a business process transformation project. Its purpose is to provide you with advanced skills to enable you to use the Business Process Framework to maximize business efficiency and customer experience and propel your enterprise towards becoming a thriving agile digital business. Click HERE for more details. Read More

Everyone is talking about ecosystems, but how do you pull it all together and figure out what it means for your business? This training course will enable you to understand how ecosystems are changing the fundamentals of the business world and introduces a common language, a way of thinking and a methodology to help you address the challenges and opportunities in this space. Click HERE for more details.  Read More

TM Forum’s Frameworx Overview course is the first step in establishing your Frameworx knowledge. The course takes you on a 360 degree tour of Frameworx -- including the Business Process, Information and Application Frameworks, TM Forum Open APIs, Metrics and Best Practices. Take your first steps to achieve streamlined end-to-end service management and reduced cost, risk, and time-to-market. Click HERE for more details. Read More

TM Forum's Fundamentals of Customer Centricity course considers a range of tools and approaches available to organizations who wish to adopt a more customer centric focus. It presents the case for gaining a clearer knowledge of your customers’ behavior and intentions using data analytics, responding to customers through the channels that they choose (omnichannel), and using metrics to measure what matters to the customer as a yardstick of operational performance. Click HERE for more details.  Read More

Through its ZOOM project, TM Forum is defining the future of managing fixed/mobile and wireless/wireline software defined networks employing virtualized network functions. Software defined networking and network function virtualization will enable new business models and digital services ecosystems such as the Internet of Things. This course is based on the latest work carried out within the ZOOM project and is largely a non-technical guide to the new world of possibilities that this transition opens up for all types of digital service providers, their suppliers, and their customers. Click HERE for more details.  Read More

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